Πολιτική αποστολής

1. Dispatch and delivery of the product

By the moment we send you the order acceptance and dispatch e-mail, the products will arrive at the indicated delivery address within the next 5-7 working, unless otherwise specified in that e-mail, according to your location and the number of orders we have to manage during that period. The estimated delivery time within Greece is 1-3 working days, while for shipments within the EU 5-7 working days. You will be automatically informed about the shipping costs, depending on the delivery address and the weight of the product. We offer free shipping for orders over 45 euros within Greece and over 60 euros within the EU.

You may track your order by using the carrier’s tracking system. Our service providers may contact you to arrange specific timeframes for the delivery of your order. These arrangements, however, are subject to change.

Along with the products ordered and their packaging, you will receive your receipt or invoice and the shipping document. When you (or the person you have authorized to act on your behalf) receive the order, you acquire full ownership of the products. At the moment of delivery, in order to avoid deceitful receipt of the products from unauthorized people, you, or any person you have authorized to act for that matter on your behalf will be asked to demonstrate proof of identity to make sure that the order is being delivered to the right customer, as well as to sign a document of receipt. If you cannot be found at the delivery address at the arranged time of delivery, our service providers will leave you a notification so that you collect your order from the drop off spots they operate. If you would like to arrange delivery on another day, this might be subject to additional costs you will have to bear. The risk of loss, damage or destruction is transferred to you from the moment of the arranged delivery. This means that if you cannot be found at the delivery address, all risks pass on to you.

If you refuse to accept the delivery of the product, even with no apparent reason, your order will be cancelled, and we will refund you for the payment in no more than 14 days upon your rejection. We shall assume that you reject any delivery of your order you do not collect from the drop-off point that our courier associates operate within a reasonable period of time, but no more than 14 days after the notification our courier leaves for you at the delivery address. However, in that case we shall deduct the cost for returning the products back to our warehouse from the amount of the total refund.

In case of delay, we shall do our best to inform you about the progress of your order. Despite that, you have the right to cancel your order or refuse to receive the products due to failure to perform. In that case we will reimburse you in full within the next 14 days.  We shall not be held liable for any further damages or profit loses emerged from the delay or failure of the delivery.